Our products are made to order and ship within 10-15 business days unless otherwise noted. We use USPS Priority Mail/Priority Mail Int'l to ship. We will notify you of any back ordered items. We are not responsible for orders placed with incorrect addresses, nor for orders once they are in the hands of USPS/Fed Ex/UPS. Tracking numbers are provided once an order has been shipped. If UPS/Fed Ex is preferred for shipments, contact us firstname.lastname@example.org. Subject to a separate shipping fee. Hammocks & High Tea is not responsible for lost or damaged merchandise.
Promotional codes apply to full priced items only. Only one code can be applied to an order at a time.
Applicable taxes apply to orders placed in New York.
All returns must be reported within 5 days after receipt. Returns must be received within one week of authorization. Merchandise credit will be issued upon approval, within 10-15 days of receipt, for the purchase price only and shipping costs are non-refundable. Merchandise must be returned in original packaging and be in unused original condition. Please contact us first as returns without authorization will not be accepted. Returns shipped without an authorization subject to a 20% restocking fee. Email email@example.com for return information. Hammocks & High Tea is not responsible for lost or damaged merchandise. We make every effort to portray the color of our products accurately, and cannot guarantee the accuracy of any color displayed on your monitor.Please read the specs of the item, as we use that to describe in accuracy the size and qualities of our products. All sale product is FINAL sale, no returns or exchanges will be accepted. We do not accept returns or exchanges on drawer liners.
Our products are handcrafted and therefore may have slight variations in color, texture, and finish. These are not considered flaws. We make every effort to portray the color of our products accurately, however actual colors you see depend on your monitor, we cannot guarantee that the accuracy of any color displayed on your monitor.
We use personal information collected from you to fill orders, we do not share or sell your information to third parties. Our website is secured using SSL technology, however if you prefer, you may call or email us to place an order. We use our email list to announce sales, new merchandise, and other Hammocks & High Tea news. You will only receive the newsletter if you sign up for it and confirm, if you would like to be removed please follow the "unsubscribe" prompt at the bottom of the email.
*customers may notice Ashford Trading as the merchant during check out, please note that Ashford Trading is the parent company to Hammocks and High Tea products*