FAQ

Where do I enter the discount code?
In your shopping cart, under the total see the box marked Discount Code (optional).
About organic fabrics...
Organic and natural fabrics have naturally occurring color and texture fluctuations. These characteristics are typical of organic materials and should not be viewed as flaws.
When will my products ship?
We make each item to order, therefore please allow 10-15 business days to make and ship your order. Each order and shipment is confirmed via email.
How do I care for my products?
We recommend that tea towels are washed in cold water on gentle cycle. Dry on low heat or line dry, cool iron if needed. Do not bleach. Pillows are recommended to dry clean. Eco friendly dry cleaning will leave them crisp and like new. Dopp kits must be spot cleaned and can be wiped inside, do not launder.
Are the liners heavily scented? I'm allergic to perfume.
We use organic essentials oils in an alcohol base to scent liners very lightly. These blends contain no chemical fixatives and as is the case with essential oils, burn off very quickly. Liners contain a hint of scent but they are not overwhelming.
Can I have this sent as a gift?
Sure. Email us at info@hammocksandhightea.com with your text, or add it in the notation section when placing your order. We do not gift wrap but will include a card with your gift.
I saw something in a magazine or on TV that is no longer on your website. Why?
We launch a collection twice a year, coinciding with the Spring/Summer and Fall/Winter seasons. Our collections are small and edited to offer you unique, limited edition products each season.
What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.